REFUND POLICY

1. General Overview

 

We want you to be completely satisfied with your purchase. Our refund policy outlines the conditions under which you can return a product and receive a refund. This policy applies to all purchases made through our website within the United Arab Emirates.

 

2. Eligibility for Returns

 

To be eligible for a return and refund, your item must meet the following criteria:

  • The request must be made within 14 days of the delivery date.

  • The item must be in its original, unused condition, with all tags, labels, and original packaging intact.

  • The item must not be on our list of non-refundable products (see Section 4).

  • A valid proof of purchase (e.g., order number, receipt) is required.

 

3. How to Initiate a Return

 

To start a return, please contact us by email at internationaldropshipping786@gmail.com. In your email, please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return (e.g., damaged, wrong item, change of mind)

  • Any supporting photos or videos, if applicable (e.g., for damaged items)

We will review your request and, if approved, provide you with instructions on how and where to send the product. Please do not send your item back to us without receiving prior authorization.

 

4. Non-Refundable Items

 

The following items are not eligible for a return or refund:

  • Perishable goods (e.g., food, flowers)

  • Products that have been used or opened

  • Personal care items (e.g., cosmetics, perfumes) for hygiene reasons

  • Custom-made or personalized items

  • Digital products

  • Items marked as "Final Sale" or "Non-Refundable"

 

5. Return Shipping

 

Unless the return is due to an error on our part (e.g., wrong item shipped or damaged item), you will be responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

6. Refunds Process

 

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, your refund will be processed to your original method of payment. The refund may take up to 7-14 business days to be credited back to your account, depending on your bank's processing times.

  • Rejected Refunds: If the item does not meet our return criteria, we will not issue a refund and will inform you of the decision. You will be responsible for the cost of shipping the item back to you if you wish to have it returned.

 

7. Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us immediately upon delivery. We will arrange for a replacement or a full refund, including the cost of return shipping. We may ask for photographic evidence of the damage.

 

8. Exchanges

 

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to get a refund and then place a new order for the desired item.

 

9. Contact Information

 

For any questions about our refund policy or to initiate a return, please contact us at:

  • Email: internationaldropshipping786@gmail.com

  • Phone (Pakistan): +923191429330